Set up your crew intercom in 5 minutes

From sign-up to the first push-to-talk call: create a workspace, add channels and people, put the app on the crew's phones.

5 min6 steps

You need

An e-mail address
Phones (iPhone or Android) or laptops for the crew
Headsets — wired is safest, Bluetooth works

Create a workspace

Open app.activeintercom.com/signup.html, enter your e-mail, a password and a workspace name. Confirm the e-mail we send you. The 7-day trial starts immediately — no card needed.

Create your channels

Open Admin (gear icon in the top bar) › Channels. Add one channel per group that needs to talk: for example DIRECTOR, CAMERAS, AUDIO, GRAPHICS, REPLAY, FIELD. Give each a colour — the colour appears on every key.

Add your crew

Admin › Users: create a login for each person and choose their role. Tick Commentator for commentators — they get the commentator console automatically. Send each person their username and password.

Install the app

The crew installs the app from get.activeintercom.com/ios or get.activeintercom.com/android and signs in. In the control room a laptop browser is enough: app.activeintercom.com. Audio keeps running with the phone locked in the iPhone and Android apps.

Active Intercom on a phone — Portrait: LISTEN on the left, TALK on the right, PRESS & HOLD at the bottom.

Make the first call

Everyone taps LISTEN on the channels they need. Hold TALK to speak on a channel, or hold the big PRESS & HOLD TO TALK button to speak on every channel you listen to. A short tap on TALK latches the mic open; tap again to close.

Panel view on the director's laptop — Director's laptop in Panel view: every channel is a key.

Optional: decide who sees what

With bigger crews open Admin › Matrix and give each role only the keys it needs — see the Panel view & key matrix guide.

Troubleshooting & tips

Nobody hears me: Check that the other person has LISTEN on (green) for that channel and that your Mic meter moves when you speak.
Audio stops when the phone locks: Use the iPhone / Android app, not the browser — the browser pauses audio when the screen turns off.
Strict venue Wi-Fi: Active Intercom falls back to its own TURN relay automatically; mobile data also works.

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